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Customer Service Policy

Thank you for choosing Tecolote Sports Drink as your preferred sports drink. Our mission is to provide you with the best possible product and customer service. To ensure a positive experience for all of our customers, we have established the following customer policy:

  1. Quality Assurance: We strive to deliver high-quality products to our customers. If you receive a damaged or defective product, please contact us immediately, and we will replace it free of charge.

  2. Satisfaction Guarantee: We want you to be completely satisfied with your Tecolote Sports Drink purchase. If you are not satisfied with our product, please let us know, and we will do our best to make it right.

  3. Privacy: We respect our customers’ privacy and will never share or sell your personal information to any third parties. All information collected by us will be used solely for the purpose of processing your order and improving our products and services.

  4. Shipping and Delivery: We offer standard shipping options for all orders. Please allow up to five business days for your order to be processed and shipped. If you require expedited shipping, please contact us, and we will do our best to accommodate your needs.

  5. Returns and Refunds: If you are not completely satisfied with your purchase, you may return the product for a full refund within 30 days of the purchase date. The product must be unopened and in its original packaging.

  6. Customer Support: Our customer support team is available to assist you with any questions or concerns you may have about our products or services. Please do not hesitate to contact us via email or phone, and we will respond as soon as possible.

We appreciate your business and hope that you enjoy Tecolote Sports Drink. If you have any suggestions for how we can improve our products or services, please let us know. Thank you for choosing Tecolote Sports Drink!